Electronic word-of-mouth as a Branding Tool for Sunset Restaurants

Authors

  • Aristeidis Gkoumas

Keywords:

electronic word-of-mouth; tourism branding; social media;

Abstract

This paper aims to investigate the effect of electronic-word-of-mouth (e-WOM) on brand awareness and equity for the emerging segment of sunset restaurants. By applying the method of user-generated content analysis the current research examines the impact of reviews posted on TripAdvisor regarding sunset restaurants in Thailand. The findings of the study indicate that certain contextual elements along with content characteristics enhanced the brand relationships between the travelers and dining establishments. The meta-commentary interpretation of the online content reveals that recommendation reciprocity and review consensus stimulate the affinity among the users while increasing the visitor empathy for particular restaurants.

How to Cite

Aristeidis Gkoumas. (2019). Electronic word-of-mouth as a Branding Tool for Sunset Restaurants. Global Journal of Management and Business Research, 19(E5), 1–12. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/2882

Electronic word-of-mouth as a Branding Tool for Sunset Restaurants

Published

2019-03-15