Abstract

The study sought to evaluate the effects of organisational structures and processes on organisational learning among selected financial institutions in Kwame Nkrumah University of Science and Technology (KNUST) Kumasi, Ghana. Questionnaire and interview were the main methods for the collection of data. The Statistical package for service solutions(SPSS) was used to edit and present tables for data obtained from the questionnaires. The Chi-square Cramers V and the Spearman Rho were the statistical tools used to test the relationship among the relevant variables, both ranked and unranked variables respectively. The content analysis technique was used to describe the data obtained from the management through the interviews. The sample size for the study was sixty-one (61) including employees and management. In relation to our objectives, the following were the findings. On existing structures and processes, it was found that the selected financial institutions possess a hypertext structure as they are characterised by high level of participation and formalisation which is a combination of two authority structures.