Automated Queue Management System

Abstract

Automated queue management system is a system that helps service provider to manage customer in efficient way. The system can ease the customer flow management which is useful for manager of the service provider. The purpose of this project is to develop an Automated Queue Management System for organizing queuing system that can analyze the queue status and take decision which customer to be served first. This project focuses more on the banks queuing system, different queuing algorithm approaches which are used in banks to serve customer and the average waiting time. This queuing architecture model can switch between different scheduling algorithms according to the testing result i.e. the average waiting time by using two different queue control systems, which have developed. There are several process undergo, which control by Intel Galileo Microcontroller that is software-compatible with the Arduino software development environment. Finally, the systems have been tested under different conditions to evaluate its performance.