@incollection{,
	
					
					
					414DEECA1F98D65604FBA7C76805F7F3
				,
	author={{Md. NasirUddin} and {Md. NasirUddin} and {Md. NasirUddin} and {Md. NasirUddin} and {International Islamic University Malaysia}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1615158
}

@book{b0,
	
	
		,
	title={{Automatic Queuing Model for Banking Applications}}
		,
	author={{
			SAAhmed
		} and {
			KTHuda
		}}
		
		
			,
	year={2011}
		
	

}

@book{b1,
	
	
		,
	author={{
			BGoluby
		} and {
			RPreston Mcafeez
		}}
		
		,
	title={{Firms, Queues and Coffee Breaks: A Flow Model of Corporate Activity with Delays}}
				
			,
	publisher={Springer-Verlag}
			,
	year={2011}
			15
			
		
	

}

@book{b2,
	
	
		,
	title={{Modelling and Analysis of Flexibile Queuing Systems}}
		,
	author={{
			SGurumurthi
		} and {
			SBenjaafar
		}}
		
		10.1002/nav.20020
		
			,
	year={2004}
			,
	publisher={Wiley Periodicals, Inc. DOI}
		
	

}

@incollection{b3,
	
	
		,
	title={{Design and Development of Microcontroller Based Electronic Queue Control Systems}}
		,
	author={{
			MdBHossain
		} and {
			MdNHossain
		} and {
			Hossen
		} and {
			.MMd
		} and {
			MdHRahman
		}}
		
		
		
		
	
	
		,
	booktitle={{Proceeding of the 2011 IEEE Students' Technology Symposium}}
				eeding of the 2011 IEEE Students' Technology Symposium
		
			,
	year={2011}
		
	

}

@incollection{b4,
	
	
		,
	title={{Queuing Models of Call Centers, An Introduction}}
		,
	author={{
			GKoole
		} and {
			AMandelbaum
		}}
		
	
	
		,
	journal={{Ann Oper Res}}
		
			113
			
			,
	year={2002}
		
	

}

@incollection{b5,
	
	
		,
	title={{E-Banking in Estonia: Reasons and Benefits of the Rapid Growth}}
		,
	author={{
			OLustsik
		}}
	
	
		,
	journal={{Kroon and Economy}}
		
			3
			
			,
	year={2003}
		
		
			University of Tartu
		
	

}

@book{b6,
	
	
		,
	author={{
			DavidHMaister
		}}
		,
	title={{the psychology of Waiting Lines}}
				
			,
	year={2005}
		
	

}

@incollection{b7,
	
	
		,
	title={{E-Banking Practices and Customer Satisfaction-A Case study in Botswana}}
		,
	author={{
			AMobarek
		}}
	
	
		,
	booktitle={{th Australasian Finance & Banking Conference}}
				
			,
	year={2007}
			20
		
	

}

@book{b8,
	
	
		,
	title={{Front Desk Customer Service for Queue Management System}}
		,
	author={{
			MohamadFazli Alias
		}}
		
			,
	year={2007}
		
	

}

@book{b9,
	
	
		,
	author={{
			Q-MaticAb
		}}
		,
	title={{an Introduction to Customer Flow Management, Version L1.5}}
				
			,
	year={2008}
		
	

}

@book{b10,
	
	
		,
	title={{an Introduction to Queuing Systems}}
		,
	author={{
			BoseKSanjay
		}}
		
			,
	year={2002}
			,
	publisher={Springer}
		
	

}

@book{b11,
	
	
		,
	title={{Digital Systems}}
		,
	author={{
			RJTocci
		}}
		
			,
	year={2000}
			,
	publisher={Prentice -Hall}
			7
			,
	address={New Jersey}
		
	
	,
	note={th edition}

}

@incollection{b12,
	
	
		,
	title={{A Short Introduction to Queuing Theory}}
		,
	author={{
			Willig
		}}
	
	
		,
	booktitle={{Telecommunication Networks Group Sekr. FT 5-2}}
				Berlin
		
			,
	year={1999}
		
		
			Technical University Berlin
		
	

}

@incollection{b13,
	
	
		,
	title={{Discrete-event simulation of queuing systems}}
		,
	author={{
			No&Zhang
		} and {
			Tay
		}}
		
	
	
		,
	booktitle={{Ministry of Education}}
				Singapore
		
			,
	year={2000}
		
	
	,
	note={published in the Proceedings of the sixth youth conference}

}