Service Quality Dimensions of Islamic banks: A Scale Development Approach
Keywords:
islamic banks, customer satisfaction, SERVQUAL CFA, SEM
Abstract
Abstract not found
Downloads
- Article PDF
- TEI XML Kaleidoscope (download in zip)* (Beta by AI)
- Lens* NISO JATS XML (Beta by AI)
- HTML Kaleidoscope* (Beta by AI)
- DBK XML Kaleidoscope (download in zip)* (Beta by AI)
- LaTeX pdf Kaleidoscope* (Beta by AI)
- EPUB Kaleidoscope* (Beta by AI)
- MD Kaleidoscope* (Beta by AI)
- FO Kaleidoscope* (Beta by AI)
- BIB Kaleidoscope* (Beta by AI)
- LaTeX Kaleidoscope* (Beta by AI)
How to Cite
References
A Abedniya, M Zaeim (2011) Measuring the perceive service Quality in the Islamic Banking System in Malaysia.
Ashfaq Ahmad, Kashif Rehman, Muhammad Saif (2010) Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks. 5(2), 1185-1193.
S Al-Mutawa, M Ibrahim (2013) Effects of Gender and Personality Traits of Front-Desk Employees on Customers' Assessment of Service Quality: Evidence from Islamic Banks in the UAE. 8(15), 1.
H Al-Tamimi, A Al-Amiri (2003) Analysing service quality in the UAE Islamic banks. 8(2), 119-132.
N Avkiran (1994) Developing an instrument to measure customer service quality in branch banking. 12, 10-18.
Muslim Amin, Zaidi Isa (2008) An examination of the relationship between service quality perception and customer satisfaction. 1(3), 191-209.
M Bhatti, M Zafarullah, H Awan, K Bukhari (2011) Employees' perspective of organizational service quality orientation: Evidence from Islamic banking industry. 4(4), 280-294.
Daniel Brown, Harold Koenig (1993) Applying Total Quality Management to Business Education. 68(6), 325-329.
E Babakus, G Boller (1992) An empirical assessment of SERVQUAL scale. 24, 253-268.
M Butt, M Aftab (2013) Incorporating attitude towards< IT> Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context. 31(1), 6-23.
M Chaker, N Jabnoun (2010) Barriers to service quality in Islamic banks in Qatar. 20(4), 296-307.
J Cronin, S Taylor (1992) Measuring service quality: A re-examination and extension. 56(1), 55-68.
A W Dusuki, N Abdullah (2007) Why do Malaysian customers patronise Islamic banks?. 25(3), 142-160.
Mohamad Ebrahimi, Akram Moghadam (2012) A Survey to Recognize the Most Important Dimensions of the Service Quality of Iran's Commercial Banks. 4(4), 131-142.
A Gilmore, D Carson (1993) Enhancing service quality: The case of Sealink Stena. 6(1), 64-69.
Gita Gayatri, Margee Hume, Gillian Sullivan Mort (2011) The role of Islamic culture in service quality research. 12(1), 35-53.
W Ajani, O Asikhia, H Akinlabi, G Makinde (1982) EMPLOYEE MOBILITY AND INNOVATION OF SELECTED OIL AND GAS UPSTREAM COMPANIES IN NIGERIA. 10(1), 59-76.
A Haque, J Osman, A Ismail (2009) Factor influences selection of Islamic banking: a study on Malaysian customer preferences. 6(5), 922.
A Ijaz, A Ali Assessing Service Attitude: Service Quality Measures Taken by Islamic Banks in Pakistan.
Naceur Jabnoun, Azaddin Khalifa (2005) A customized measure of service quality in the UAE. 15(4), 374-388.
U Lehtinen, J Lehtinen (1982) Service Quality: A Study of Quality Dimensions.
Saad Metawa, Mohammed Almossawi (1998) Banking behavior of Islamic bank customers: perspectives and implications. 16(7), 299-313.
Irwan Misbach, Surachman Surachman, Djumilah Hadiwidjojo, Armanu Armanu (2013) Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia. 8(5), 48.
N Malhotra, M Francis, A James, G Shainesh, Lan (2005) Dimensions of service quality in developed and developing economies: multi-country crosscultural comparisons. 22(3), 256-278.
K Naser, L Moutinho (1997) Strategic marketing management: the case of Islamic banks. 15(2), 187-203.
N Nelson (2006) A structural equation modeling of the antecedents of relationship quality in the Malaysia banking sector. 11(2), 131-141.
A Othman, L Owen (2001) The multi dimensionality of Carter Model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house. 3(4), 1-12.
A Othman, L Owen (2001) developing an Instrument to measure customer service quality (SQ) in Islamic banking. 3(1), 1-26.
A Parasuraman, Valarie Zeithaml, Leonard Berry (1985) A Conceptual Model of Service Quality and Its Implications for Future Research. 49(4), 41-50.
A Parasuraman, Valarie Zeithaml, Leonard Berry (1988) SERVQUAL Instrument. 64, 12-40.
A Parasuraman, Valarie Zeithaml, Leonard Berry (1991) SERVQUAL Instrument. 67(4), 420-450.
A Parasuraman, V Zeithaml, L Berry (2004) Refinement and reassessment of the SERVQUAL scale. 67(4), 114.
Jaya Sangeetha, S Mahalingam (2011) Service quality models in banking: a review. 4(1), 83-103.
Kazi Siddiqi (2011) Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh. 6(3), 12.
S Shafie, W Azmi, S Haron (2004) Adopting and measuring customer service quality in Islamic banks: a case study of Bank Islam Malaysia Berhad. 1(1), 2-19.
I Tahir, N Abubakar (2007) Service quality gap and customers satisfactions of commercial banks in Malaysia. 3(4), 327-336.
R Teas (1993) Consumer Expectations and the Measurement of Perceived Service Quality. 8(2), 33-54.
R Teas (1994) Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment. 58(1), 132-139.
M Taap, S Chong, M Kumar, T Fong (2011) Measuring service quality of conventional and Islamic banks: a comparative analysis. 28(8), 822-840.
Yonggui Wang, Hing‐p. Lo, Yer Hui (2003) The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China. 13(1), 72-83.
Published
2014-07-31
Issue
Section
License
Copyright (c) 2014 Authors and Global Journals Private Limited

This work is licensed under a Creative Commons Attribution 4.0 International License.