Service Quality Dimensions of Islamic banks: A Scale Development Approach

Authors

  • Dr. Asif Akhtar

  • Dr. Asma Zaheer

Keywords:

islamic banks, customer satisfaction, SERVQUAL CFA, SEM

Abstract

Abstract not found

How to Cite

Service Quality Dimensions of Islamic banks: A Scale Development Approach. (2014). Global Journal of Management and Business Research, 14(A5), 11-17. https://journalofbusiness.org/index.php/GJMBR/article/view/1273

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Service Quality Dimensions of Islamic banks: A Scale Development Approach

Published

2014-07-31

How to Cite

Service Quality Dimensions of Islamic banks: A Scale Development Approach. (2014). Global Journal of Management and Business Research, 14(A5), 11-17. https://journalofbusiness.org/index.php/GJMBR/article/view/1273