@incollection{,
	
					
					
					E935A48ACF3D10E05DF41BCC08A738F8
				,
	author={{Dr. AsifAkhtar} and {Dr. AsmaZaheer} and {Aligarh Muslim University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1451117
}

@book{b0,
	
	
		,
	title={{Measuring the perceive service Quality in the Islamic Banking System in Malaysia}}
		,
	author={{
			AAbedniya
		} and {
			MNZaeim
		}}
		
		
			,
	year={2011}
		
	

}

@incollection{b1,
	
	
		,
	title={{An empirical investigation of Islamic banking in Pakistan based on perception of service quality}}
		,
	author={{
			AAhmad
		} and {
			KRehman
		} and {
			MISaif
		} and {
			MNSafwan
		}}
		
		
		
	
	
		,
	journal={{African Journal of Business Management}}
		
			4
			6
			
			,
	year={2010}
		
	

}

@incollection{b2,
	
	
		,
	title={{Effects of Gender and Personality Traits of Front-Desk Employees on Customers' Assessment of Service Quality: Evidence from Islamic Banks in the UAE}}
		,
	author={{
			SA GAl-Mutawa
		} and {
			MEIbrahim
		}}
		
	
	
		,
	journal={{International Journal of Business and Management}}
		
			8
			15
			1
			,
	year={2013}
		
	

}

@incollection{b3,
	
	
		,
	title={{Analysing service quality in the UAE Islamic banks}}
		,
	author={{
			HA HAl-Tamimi
		} and {
			AAl-Amiri
		}}
		
	
	
		,
	journal={{Journal of Financial Services Marketing}}
		
			8
			2
			
			,
	year={2003}
		
	

}

@incollection{b4,
	
	
		,
	title={{Developing an instrument to measure customer service quality in branch banking}}
		,
	author={{
			NKAvkiran
		}}
	
	
		,
	journal={{Inter. J. Bank Mark}}
		
			12
			
			,
	year={1994}
		
	

}

@incollection{b5,
	
	
		,
	title={{An examination of the relationship between service quality perception and customer satisfaction: a SEM approach towards Malaysian Islamic banking}}
		,
	author={{
			MAmin
		} and {
			ZIsa
		}}
		
	
	
		,
	journal={{International Journal of Islamic and Middle Eastern Finance and Management}}
		
			1
			3
			
			,
	year={2008}
		
	

}

@incollection{b6,
	
	
		,
	title={{Employees' perspective of organizational service quality orientation: Evidence from Islamic banking industry}}
		,
	author={{
			MIBhatti
		} and {
			MZafarullah
		} and {
			HMAwan
		} and {
			KSBukhari
		}}
		
		
		
	
	
		,
	journal={{International Journal of Islamic and Middle Eastern Finance and Management}}
		
			4
			4
			
			,
	year={2011}
		
	

}

@incollection{b7,
	
	
		,
	title={{Applying total quality management to business education}}
		,
	author={{
			DJBrown
		} and {
			HFKoenig
		}}
		
	
	
		,
	journal={{Journal of Education for Business}}
		
			329
			,
	year={1993. July/August}
		
	

}

@incollection{b8,
	
	
		,
	title={{An empirical assessment of SERVQUAL scale}}
		,
	author={{
			EBabakus
		} and {
			GWBoller
		}}
		
	
	
		,
	journal={{Journal of Business Research}}
		
			24
			
			,
	year={1992}
		
	

}

@incollection{b9,
	
	
		,
	title={{Incorporating attitude towards< IT> Halal</IT> banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context}}
		,
	author={{
			MMButt
		} and {
			MAftab
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			31
			1
			
			,
	year={2013}
		
	

}

@incollection{b10,
	
	
		,
	title={{Barriers to service quality in Islamic banks in Qatar}}
		,
	author={{
			MNChaker
		} and {
			NJabnoun
		}}
		
	
	
		,
	journal={{International Journal of Commerce and Management}}
		
			20
			4
			
			,
	year={2010}
		
	

}

@incollection{b11,
	
	
		,
	title={{Measuring service quality: A re-examination and extension}}
		,
	author={{
			JJCronin
		} and {
			SATaylor
		}}
		
		10.2307/1252296
		
	
	
		,
	journal={{Journal of Marketing}}
		
			56
			1
			
			,
	year={1992}
		
	

}

@incollection{b12,
	
	
		,
	title={{Why do Malaysian customers patronise Islamic banks?}}
		,
	author={{
			A WDusuki
		} and {
			NIAbdullah
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			25
			3
			
			,
	year={2007}
		
	

}

@incollection{b13,
	
	
		,
	title={{A Survey to Recognize the Most Important Dimensions of the Service Quality of Iran's Commercial Banks}}
		,
	author={{
			MREbrahimi
		} and {
			AHMoghadam
		}}
		
	
	
		,
	journal={{Journal of Management Research}}
		
			4
			4
			
			,
	year={2012}
		
	

}

@incollection{b14,
	
	
		,
	title={{Enhancing service quality: The case of Sealink Stena}}
		,
	author={{
			AGilmore
		} and {
			DCarson
		}}
		
	
	
		,
	journal={{Irish Marketing Review}}
		
			6
			1
			
			,
	year={1993}
		
	

}

@incollection{b15,
	
	
		,
	title={{The role of Islamic culture in service quality research}}
		,
	author={{
			GGayatri
		} and {
			MHume
		} and {
			GSMort
		}}
		
		
	
	
		,
	journal={{Asian Journal on Quality}}
		
			12
			1
			
			,
	year={2011}
		
	

}

@incollection{b16,
	
	
		,
	title={{Strategic Management and Marketing in the Service Sector}}
		,
	author={{
			CGronroos
		}}
	
	
		,
	journal={{Swedish School of Economics and Business Administration}}
		
			,
	year={1982}
		
	

}

@incollection{b17,
	
	
		,
	title={{Factor influences selection of Islamic banking: a study on Malaysian customer preferences}}
		,
	author={{
			AHaque
		} and {
			JOsman
		} and {
			AZIsmail
		}}
		
		
	
	
		,
	journal={{American Journal of Applied Sciences}}
		
			6
			5
			922
			,
	year={2009}
		
	

}

@book{b18,
	
	
		,
	title={{Assessing Service Attitude: Service Quality Measures Taken by Islamic Banks in Pakistan}}
		,
	author={{
			ATIjaz
		} and {
			AAli
		}}
		
		
	

}

@incollection{b19,
	
	
		,
	title={{A customized measure of service quality in the UAE}}
		,
	author={{
			NJabnoun
		} and {
			AKhalifa
		}}
		
	
	
		,
	journal={{Managing Service Quality}}
		
			15
			4
			
			,
	year={2005}
		
	

}

@book{b20,
	
	
		,
	title={{Service Quality: A Study of Quality Dimensions}}
		,
	author={{
			ULehtinen
		} and {
			JRLehtinen
		}}
		
		
			,
	year={1982}
			,
	address={Service Management Institute, Helsinki}
		
	

}

@incollection{b21,
	
	
		,
	title={{Banking behavior of Islamic bank customers: perspectives and implications}}
		,
	author={{
			SAMetawa
		} and {
			MAlmossawi
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			16
			7
			
			,
	year={1998}
		
	

}

@incollection{b22,
	
	
		,
	title={{Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia}}
		,
	author={{
			IMisbach
		} and {
			DHadiwidjojo
		}}
		
	
	
		,
	journal={{International Journal of Business and Management}}
		
			8
			5
			48
			,
	year={2013}
		
	

}

@incollection{b23,
	
	
		,
	title={{Dimensions of service quality in developed and developing economies: multi-country crosscultural comparisons}}
		,
	author={{
			NMalhotra
		} and {
			MUFrancis
		} and {
			AJames
		} and {
			GShainesh
		} and {
			WLan
		}}
		
		
		
		
	
	
		,
	journal={{Inter. Mark Rev}}
		
			22
			3
			
			,
	year={2005}
		
	

}

@incollection{b24,
	
	
		,
	title={{Strategic marketing management: the case of Islamic banks}}
		,
	author={{
			KNaser
		} and {
			LMoutinho
		}}
		
	
	
		,
	journal={{International Journal of Marketing}}
		
			15
			2
			
			,
	year={1997}
		
	

}

@incollection{b25,
	
	
		,
	title={{A structural equation modeling of the antecedents of relationship quality in the Malaysia banking sector}}
		,
	author={{
			NONelson
		}}
	
	
		,
	journal={{J. Financ. Serv Mark}}
		
			11
			2
			
			,
	year={2006}
		
	

}

@incollection{b26,
	
	
		,
	title={{The multi dimensionality of Carter Model to measure customer service quality (SQ) in Islamic banking industry: a study in Kuwait finance house}}
		,
	author={{
			AOthman
		} and {
			LOwen
		}}
		
	
	
		,
	journal={{International Journal of Islamic Financial Services}}
		
			3
			4
			
			,
	year={2001}
		
	

}

@incollection{b27,
	
	
		,
	title={{developing an Instrument to measure customer service quality (SQ) in Islamic banking}}
		,
	author={{
			AOthman
		} and {
			LOwen
		}}
		
	
	
		,
	journal={{International Journal of Islamic Financial Services}}
		
			3
			1
			
			,
	year={2001. April and June}
		
	

}

@incollection{b28,
	
	
		,
	title={{A conceptual model of service quality and its implication for future research}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			49
			4
			
			,
	year={1985}
		
	

}

@incollection{b29,
	
	
		,
	title={{SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			64
			
			,
	year={1988}
		
	

}

@incollection{b30,
	
	
		,
	title={{Refinement and reassessment of the SERVQUAL scale}}
		,
	author={{
			AParasuraman
		} and {
			LLBerry
		} and {
			VAZeithaml
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			67
			4
			
			,
	year={1991}
		
	

}

@incollection{b31,
	
	
		,
	title={{Refinement and reassessment of the SERVQUAL scale}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of retailing}}
		
			67
			4
			114
			,
	year={2004}
		
	

}

@incollection{b32,
	
	
		,
	title={{Service quality models in banking: a review}}
		,
	author={{
			JSangeetha
		} and {
			SMahalingam
		}}
		
	
	
		,
	journal={{International Journal of Islamic and Middle Eastern Finance and Management}}
		
			4
			1
			
			,
	year={2011}
		
	

}

@incollection{b33,
	
	
		,
	title={{Interrelations between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh}}
		,
	author={{
			KOSiddiqi
		}}
	
	
		,
	journal={{International Journal of Business and Management}}
		
			6
			3
			12
			,
	year={2011}
		
	

}

@incollection{b34,
	
	
		,
	title={{Adopting and measuring customer service quality in Islamic banks: a case study of Bank Islam Malaysia Berhad}}
		,
	author={{
			SShafie
		} and {
			WN WAzmi
		} and {
			SHaron
		}}
		
		
	
	
		,
	journal={{Journal of Muamalat and Islamic Finance Research}}
		
			1
			1
			
			,
	year={2004}
		
	

}

@incollection{b35,
	
	
		,
	title={{Service quality gap and customers satisfactions of commercial banks in Malaysia}}
		,
	author={{
			ITahir
		} and {
			NAbubakar
		}}
		
	
	
		,
	journal={{Intl. Rev. Business Res. Papers}}
		
			3
			4
			
			,
	year={2007}
		
	

}

@incollection{b36,
	
	
		,
	title={{Consumer expectations and the measurement of perceived service quality}}
		,
	author={{
			RKTeas
		}}
		10.1300/J090v08n02_05
		
	
	
		,
	journal={{Journal of Professional Services Marketing}}
		
			8
			2
			
			,
	year={1993}
		
	

}

@incollection{b37,
	
	
		,
	title={{Expectations as a comparison standard in measuring service quality: An assessment of a reassessment}}
		,
	author={{
			RKTeas
		}}
	
	
		,
	journal={{Journal of Marketing}}
		
			57
			4
			
			,
	year={1994}
		
	

}

@incollection{b38,
	
	
		,
	title={{Measuring service quality of conventional and Islamic banks: a comparative analysis}}
		,
	author={{
			MATaap
		} and {
			SCChong
		} and {
			MKumar
		} and {
			TKFong
		}}
		
		
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			28
			8
			
			,
	year={2011}
		
	

}

@incollection{b39,
	
	
		,
	title={{The antecedents of service quality and product quality and their influences on bank reputation: evidence from banking industry in China}}
		,
	author={{
			YWang
		} and {
			HLo
		} and {
			YVHui
		}}
		
		
	
	
		,
	journal={{Manag Serv. Qualit}}
		
			13
			1
			
			,
	year={2003}
		
	

}