A Case Study on Front Office Staff Service Quality Improvement as New Trends for Best Customer Satisfaction in Hotel Radisson Blu Kaushambi, Ghaziabad
Keywords:
customer preference, fine dining restaurant, quick service restaurant
Abstract
Customer satisfaction is defines that how customers are satisfied with a company's products, services, and capabilities. Customer satisfaction information, including surveys that helps the department to findout the actual problem and start working on it overall at the end it increases the overall value of the hotel
Downloads
How to Cite
References
Kate Worsfold, Ron Fisher, Ruth Mcphail, Mark Francis, Andrew Thomas (2016) Satisfaction, value and intention to return in hotels. 28(11), 2570-2588.
T Kim, J Lee, R Law (2008) An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. 29(3), 500-513.
L Foo, M Chin, K Tan, K Phuah (2021) The impact of COVID-19 on tourism industry in Malaysia. 24(19), 2735-2739.
R Jaswal, M Dash, C Sharma A Study of Impact of COVID-19 on in Room Dining of Delhi/NCR Hotels. 163.
C Sharma, M Dash, R A Study on Curative Aspects & Health Benefits of Traditional Beverages from North India. 76.
Published
2022-08-05
Issue
Section
License
Copyright (c) 2022 Authors and Global Journals Private Limited

This work is licensed under a Creative Commons Attribution 4.0 International License.