A Comparative Study between the Services of Restaurant Broadway and the Great Kebab Factory in Guest Satisfaction at the Hotel Radisson Blu, Faridabad

Abstract

Customer preference is ever changing yet it is very integral in hospitality industry. This study will help us to compare both the restaurant and understand about the services getting in the hotel. It is very important for us to firstly understand why we need to work on negative as well as positive guest experience because the hotel generate most of its revenue from different core operation area in which guest interaction is must. Menu is a type of format in a paper form which give us details about the F&B items which is available for the guest is totally based on the demand and consumption of the guest who are visiting the establishment. The main point around which components of F&B outlet is created by keeping everything organized and by seeing the environment or the needs of the establishment. The advantages of a well-organized menu are that it will help to build the standard and will also help in improving the consumer satisfaction. It helps the staff to give quick service to guest.