E-Banking Based Facilities to the Modern Living - An Empirical Study in Punjab

Abstract

Now day#x2019;s a new culture has been cultivated of not carrying the money with you but still you can buy whatever you want this is known as plastic money culture and become plastic money fanatics. Mostly people are carrying debit/credit cards in their pockets every time for our day to day requirements. But still people are not fully benefited with the advantages of these cards. Therefore this paper is an attempt to find that all features are used by the customers or not. If not than what are the reasons behind that. The paper contains qualitative as well as quantitative analysis. This study is based on information obtained from primary sources which includes 200 customers which are taken from the selected cities of Punjab state names Jalandar, Ludhiana, Kapurthala, Patiala and Amritsar. The customers in the sample include 40 customers each from selected five banks.