Measuring Student Satisfaction in Public and Private Universities in Pakistan
Keywords:
student satisfaction, universities, service quality
Abstract
Purpose - This specific study is aimed to find the specific factors which affect the satisfaction of the students in universities in Pakistan and to find these factors’ relationship either positive or negative with the satisfaction. Design/Methodology/Approach - Different statistical tools were used during the study, which were compatible with our study such as Reliability analysis, Multiple Regression Analysis and ANOVA. In our questionnaires we used “Likert Scale†to get the more accurate and specific results and views from the respondents. Findings - The results of this study suggest that the facilities provided to the students regarding the sports facilities and the transportation facilities have significant effect on the satisfaction of the students in universities, while the accommodation facilities don’t have any significant effect on the satisfaction of the students. Research implications/limitations – The limitations of the research are that we only included the non-educational facilities regarding the universities providing to the students.
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2013-04-09
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