The Effect of Personal Quality Performance on Strategic Quality Management (SQM) Evidence from the Jordanian Hospitals Sector

Abstract

Purpose - This study develops a research framework that examines the relationship among personal quality performance criteria and strategic quality management (SQM) in Jordanian hospitals and, exam the moderating effects of sector. Design/ Methodology /Approach #x2013; This study targeted the most important hospitals that operate in a major Amman city #x2013; Jordan ,6 of these hospital agreed to cooperate, the researcher personally administrated (287)questionnaire, responses were analyzed using descriptive statistics, and regression analysis. Findings #x2013; The findings indicate that the four criteria of personal quality performance have significant influence on strategic quality management (SQM) .subgroup analysis reveals that main effects are for the most part, not moderate by sector.