Abstract

This study seeks to advance the application of SERVAUAL tool for measuring the service quality of hospitality industry in the Northern Province of Sri Lanka Tourism and hospitality industry played and play significant role to promote the Sri Lankan economic Quality of the hospitality industry is most significant factor to sustain the business in the contemporary world In order to realize the maximum share it is imperative to examine as to what factors are determining the service quality of hospitality industry so that strategies can b e worked out to get the best