Contribution to the Analysis of the Interface Strategy- Quality Approach of Moroccan Companies Certified ISO 9001: The Mediating Role of Performance

Authors

  • Sara Rbili

  • Mohamed Amine M2019;barki

Keywords:

quality approach, business strategy, relationship, model, quality behavior, QMS, competitive advantage

Abstract

Abstract not found

How to Cite

Contribution to the Analysis of the Interface Strategy- Quality Approach of Moroccan Companies Certified ISO 9001: The Mediating Role of Performance. (2018). Global Journal of Management and Business Research, 18(A9), 61-76. https://journalofbusiness.org/index.php/GJMBR/article/view/2588

References

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Contribution to the Analysis of the Interface Strategy- Quality Approach of Moroccan Companies Certified ISO 9001: The Mediating Role of Performance

Published

2018-09-29

How to Cite

Contribution to the Analysis of the Interface Strategy- Quality Approach of Moroccan Companies Certified ISO 9001: The Mediating Role of Performance. (2018). Global Journal of Management and Business Research, 18(A9), 61-76. https://journalofbusiness.org/index.php/GJMBR/article/view/2588