A Qualitative Investigation of Workplace Violence: - A Case of Female Bankers in Pakistan
Keywords:
workplace violence, female bankers, banks, work efficiency, stress
Abstract
Purpose: The theme of this study is to delve the violence incidences faced by female#x2019;s bankers during their service and its impact on their professional and personal life in Pakistan. This article point out the workplace violence towards female#x2019;s banker in Pakistan as a considerate subject, which has never been explored by researchers before. Design/Methodology/Approach: Data has been collected by conducting individual#x2019;s interviews by using a qualitative approach. For data analysis, the Grounded theory and for information processing NVIVO version 10 has been used. Findings: Most of the female bankers in their banking career experienced violence. Female bankers confirmed that they face verbal abuse from customers and male staff, they have not been reported that, because banks always prefer customers on employees. Some employees report that but bank management adopt silence policy in these matters. Most female bankers reported that because of violence, they come under stress, their work efficiency has been affected, they feel dissatisfaction, and start thinking about leaving the job. The results show an increasing trend of violence towards female bankers. Originality/value: This study improves the understanding of how workplace violence effects on employees health. The result of this study will support banks management to design and regulate policies in order to overcome the workplace violence.
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Published
2018-05-15
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This work is licensed under a Creative Commons Attribution 4.0 International License.