Abstract

This study is for providing an analysis of the impact of mobile banking in financial performance of Unguka Bank Ltd(2012-2016). It is analyzing in depth previous studies to review the effect of mobile banking in financial performance of Unguka Bank Ltd. Both Quantitative and Qualitative research methods such as questionnaires and interview were used towards answering the research questions in order to generate primary data. Furthermore, the study tackled on second data for attaining the objectives of the study.The questionnaires were distributed to all senior and employees who have experience with mobile banking. The interview was also administered to managers in order to fully understand the topic under research. This interview, also aimed at compensating for the eventual shortcomings of the questionnaires.