Information Quality in Customer Relationship Management

Authors

  • Raouia Hannachi

Keywords:

ultimate currency, the higher quality the information, the more valuable and powerful the information

Abstract

Abstract not found

How to Cite

Information Quality in Customer Relationship Management. (2015). Global Journal of Management and Business Research, 15(E6), 39-48. https://journalofbusiness.org/index.php/GJMBR/article/view/1780

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Information Quality in Customer Relationship Management

Published

2015-07-13

How to Cite

Information Quality in Customer Relationship Management. (2015). Global Journal of Management and Business Research, 15(E6), 39-48. https://journalofbusiness.org/index.php/GJMBR/article/view/1780