Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective

Authors

  • ravi kiran

  • Gurbinder Singh

  • Maneek Kumar

Keywords:

service quality, I-SERVQUAL model, higher education, HEI2019;s, universities, dimensions, exploratory factor analysis

Abstract

Abstract not found

How to Cite

Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective. (2014). Global Journal of Management and Business Research, 14(A8), 39-48. https://journalofbusiness.org/index.php/GJMBR/article/view/1470

References

G April, S Pather (2008) Evaluating Service Quality Dimensions within e-Commerce SMEs. 11(3), 109-124.

A Astin (1975) Preventing Students from Dropping Out.

K Bemoski (1991) Restoring the Pillars of Higher Education' Quality Progress. 37-42.

D Bill (1992) Quality by Design: Towards a Framework for Academic Quality Management. 2.

K Bollen (1989) Structural Equation with Latent Variables.

M Brady, J Cronin (2001) Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. 65, 34-49.

L Bruzelius, P-H Skarvad (2004) Integrerad organisations lara.

K Chadwick, J Ward (1987) Determinants of Consumer Satisfaction with Education: Implications for College and University Administrators. 62, 236-246.

Christopher Chatfield, Alexander Collins (1992) Introduction to Multivariate Analysis.

R Comesky, S Mccool, L Bymes, R Weber (1991) Implementing Total Quality Management. 196-204.

Blandy Costello, Jason Osborne (2005) Exploratory Factor Analysis: Avoiding Four Common Mistakes. 10(72).

W Doll, W Xia, G Torkzadeh (1994) A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument. 453-461.

Peter Ewell (1993) Total Quality & Academic Practice. 25(3), 49-55.

Hannele Haapio, Heikki Karjaluoto, Joel Mero (1982) Antecedents of Market Orientation in The Banking Sector During Its Digital Transformation. 289-305.

Christian Grönroos (2001) The perceived service quality concept - a mistake?. 11(3), 150-152.

J Hair, W Black, B Babin, R Anderson (2010) Multivariate Data Analysis.

C Jarvis, S Mackenzie, P Podsakoff (2003) A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research. 30, 199-218.

R Kline (2005) Principles and Practice of Structural Equation Modeling.

Robert Krejcie, Daryle Morgan (1970) Determining Sample Size for Research Activities. 30(3), 607-610.

Uolevi Lehtinen, Jarmo Lehtinen (1982) Two Approaches to Service Quality Dimensions. 11(3), 287-303.

Y Li, K Tan, M Xie (2002) Measuring Web-based Service quality. 13(5), 686-699.

C Lovelock, J Wirtz (2007) Services Marketing: People, Technology, Strategy.

M Navarro, M Iglesias, P Torres (2005) A New Management Element of Universities: Satisfaction with the Courses Offered. 19, 505-526.

S Nimako, F Azumah, F Donkor, V Adu-Brobbey (2012) Confirmatory Factor Analysis of Service Quality Dimensions within Mobile Telephony Industry in Ghana. 15(2), 197-215.

J Palli, R Mamilla (2012) Students' Opinions of Service Quality in the Field of Higher Education. 3(4), 430-438.

A Parasuraman, Valarie Zeithaml, Leonard Berry (1991) SERVQUAL Instrument. 67(4), 420-449.

A Parasuraman, Valarie Zeithaml, Leonard Berry (1988) SERVQUAL Instrument. 64, 12-40.

A Parasuraman, Valerie Zeithaml, Leonard Berry (1985) A Conceptual Model of Service Quality and its Implications for Future Research. 49, 41-50.

P Rastogi (2002) Sustaining enterprise competitiveness - is human capital the answer?. 19(3), 193-203.

M Saunders, P Lewis, A Thornhill (2007) Research Methods for Business Student.

J Soares De Mello, F Leta, A Fernandes, M Vaz, M Soares De Mello, M Barbejat (2001) Avaliacaõ qualitativa e quantita-tiva: uma metodologia de integracaõ. 9, 237-251.

Jim Spohrer, Paul Maglio (2008) The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value. 17(3), 238-246.

R Sproule (2000) Student Evaluations of Teaching: A Methodological Critique of Conventional Practices. 8, 125-142.

Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective

Published

2014-10-20

How to Cite

Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective. (2014). Global Journal of Management and Business Research, 14(A8), 39-48. https://journalofbusiness.org/index.php/GJMBR/article/view/1470