Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs

Authors

  • Isabella Moreira Pereira De Vasconcellos

  • Delane Botelho

Keywords:

perceived value and customer attitude, considering this variable

Abstract

Abstract not found

How to Cite

Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs. (2014). Global Journal of Management and Business Research, 14(A2), 23-33. https://journalofbusiness.org/index.php/GJMBR/article/view/1234

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Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs

Published

2014-04-19

How to Cite

Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs. (2014). Global Journal of Management and Business Research, 14(A2), 23-33. https://journalofbusiness.org/index.php/GJMBR/article/view/1234