Abstract

During the past few years the Jordanian economy has been transformed Economic reform in Jordan covered several areas including the deregulation of business sectors the privatisation of public services and the elimination of trade barriers These reforms may be interlocked For example the rapid development of ICTs made it necessary for the telecommunications sector in Jordan to become the first public enterprise to be privatised Currently this sector provides customers with variety of services and products that were unavailable to them before the start of privatisation process