Examining Employee Perception on the Implementation of Business Process Re-Engineering: A Study in the Department of Academic Administration in a South African University of Technology

Dr. XS Kunene; Dr. MB Mutanga

Authors

Dr. XS Kunene
Dr. MB Mutanga

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Abstract

This study investigates the perceptions of employees regarding the implementation of a Business Process Re-engineering (BPR) program. The primary focus of the study is to examine how employees perceive the impact of BPR on their work routines and their overall assessment of the project's success. By exploring these areas, the study aims to gain a deeper understanding of how employees perceive and experience the changes brought about by the BPR initiative. To gather comprehensive insights, the study employed various research methods, such as surveys, interviews, and observations, to collect data from employees across different departments involved in providing services to the Department of Academic Administration. The study investigates whether the implementation of BPR has resulted in increased efficiency, streamlined workflows, and improved productivity, or if it has introduced challenges and disruptions to their work routines. By examining the employees' assessment of the project's success, the study provides valuable insights into the effectiveness of the BPR implementation and identifies areas of improvement or potential challenges that need to be addressed.

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Examining Employee Perception on the Implementation of Business Process Re-Engineering: A Study in the Department of Academic Administration in a South African University of Technology. (2025). Global Journal of Management and Business Research, 25(A5), 5-12. https://journalofbusiness.org/index.php/GJMBR/article/view/103094

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