Examining Employee Perception on the Implementation of Business Process Re-Engineering: A Study in the Department of Academic Administration in a South African University of Technology

Abstract

This study investigates the perceptions of employees regarding the implementation of a Business Process Re-engineering BPR program The primary focus of the study is to examine how employees perceive the impact of BPR on their work routines and their overall assessment of the project s success By exploring these areas the study aims to gain a deeper understanding of how employees perceive and experience the changes brought about by the BPR initiative To gather comprehensive insights the study employed various research methods such as surveys interviews and observations to collect data from employees across different departments involved in providing services to the Department of Academic Administration The study investigates whether the implementation of BPR has resulted in increased efficiency streamlined workflows and improved productivity or if it has introduced challenges and disruptions to their work routines By examining the employees assessment of the project s success the study provides valuable insights into the effectiveness of the BPR implementation and identifies areas of improvement or potential challenges that need to be addressed