Quality of Work Life: A Challenge in Human Resource Management in Developing Countries

Abstract

This study investigates the concept of quality of work life (QWL), a term that holds various interpretations and represents the complexity of working conditions and their impact on employee well-being. The research adopts a documentary methodology, allowing for a comprehensive analysis of primary and secondary sources such as academic articles, research reports, and relevant case studies. It examines progress in the field of QWL, its practical applications in businesses, and the challenges that organisations in developing countries face when attempting to implement these practices. The article presents a theoretical framework that contextualises the emergence of the QWL concept, highlighting the influence of human resource management practices on the appreciation and well-being of workers. Effective implementation of QWL in developing countries encounters specific challenges, such as resource limitations, inadequate infrastructure, and diverse socio-economic contexts. Additionally, a QWL evaluation model is proposed, discussing its main dimensions and indicators adapted to these scenarios. The final considerations summarise the main findings of the study, providing guidance for managers and policymakers on how to improve QWL in challenging contexts.