A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR

Authors

  • Shivagya Karan

  • Jyoti

  • Prof. (Dr.) Rajiv Mishra

Keywords:

covid, guest satisfaction, employees, staff, hospitality

Abstract

Guest satisfaction is important because it gives us business and if they are satisfied then it increases the chances of a guest returning to do more business. It generally means how the guest is satisfied with the company products and service. The hospitality industry is a vast category which includes lodging, food and drink service, event planning, theme parks, travel and tourism. It includes hotels, tourism agencies, restaurants and bars. In this review I got to know that how hotel is maintaining guest experience in this pandemic and building the good value in the market. for my research I also conduct a online survey which shows that how employees of Radisson blu Kaushambi is doing their best to maintain the guest expectations and how much they are satisfied working in this situation.

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How to Cite

Shivagya Karan, Jyoti, & Prof. (Dr.) Rajiv Mishra. (2022). A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR. Global Journal of Management and Business Research, 22(F2), 19–20. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/102220

A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR

Published

2022-02-28