Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong

Authors

  • Dr. Chi Bo WONG

  • Dr. Chi Bo WONG

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How to Cite

Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong . (2011). Global Journal of Management and Business Research, 11(2), -. https://journalofbusiness.org/index.php/GJMBR/article/view/100074

 

References

Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong

Published

2011-01-15

Issue

Vol. 11 No. 2 (2011): GJMBR- Interdisciplinary: Volume 11 Issue 2

Section

Articles

License

Copyright (c) 2011 Authors and Global Journals Private Limited

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong . (2011). Global Journal of Management and Business Research, 11(2), -. https://journalofbusiness.org/index.php/GJMBR/article/view/100074