Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong

Authors

  • Dr. Chi Bo WONG

  • Dr. Chi Bo WONG

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How to Cite

Dr. Chi Bo WONG, & Dr. Chi Bo WONG. (2011). Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong . Global Journal of Management and Business Research, 11(2), -. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/100074

 
Perceptions of Customer Satisfaction, Switching Costs and Customer Retention: An Empirical Study of Basic and Advanced Internet Banking Users in Hong

Published

2011-01-15

Issue

Vol. 11 No. 2 (2011): GJMBR- Interdisciplinary: Volume 11 Issue 2

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Articles

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Copyright (c) 2011 Authors and Global Journals Private Limited

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This work is licensed under a Creative Commons Attribution 4.0 International License.