“Factor Analysis of Perceived Service Quality of Hospitality Industry in Jaffna District: An Application of Servqual Model”, GJMBR, vol. 20, no. G4, pp. 37–43, Mar. 2020, Accessed: Feb. 19, 2026. [Online]. Available: https://journalofbusiness.org/index.php/GJMBR/article/view/3212