Abstract

This study aims at testing the relation between performance management and employee productivity at Al Ain Zoo, UAE. It also tests whether an organization such as a zoo uses the tradition appraisal approach or not, especially in the post-pandemic era. The management of Al Ain zoo forms the primary target audience for this study. It is a qualitative research that is exploratory in nature. The study is based on a primary approach of a 15-question interview. Data was collected from 3 employees of Al Ain Zoo, each operating at a different level of organizational hierarchy. Both hypotheses of the research were found to be true. A strong positive relationship exists between performance management and employee productivity. It is mainly attributable to the zoo#x2019;s use of a modern performance management system called PABLO. The research recommends a use of a more decentralized management approach to further enhance employee satisfaction and productivity at Al Ain Zoo.