Factors Influencing Decision Quality: An Empirical Study on Managers in Public Institutions in Jordan
Keywords:
moral intensity, information quality, group cohesiveness, decision experience, decision quality, public institutions, jordan
Abstract
The aim of this study was to explore factors influencing decision quality made in public institutions in Jordan. On the basis of the literature, four factors were determined as factors associated to decision quality; moral intensity, information quality, group cohesiveness and decision experience. Each factor along with decision quality was assessed using six indicators adopted from previous studies. A questionnaire was developed and utilized in this study to collect data. The population of the study comprised managers, assistant managers and authorized employees to participate in decision making in 15 public institutions in Irbid governorate in Jordan. The total number of population was 210 participants, all of them included in the study. A total of 210questionnaires were distributed to the participants and 179 were returned complete with a response rate of 85.23%. Using SPSS and Amos to analyze the data, the results accepted the hypotheses that moral intensity, information quality, group cohesiveness and decision experience were significantly and positively have an influence on decision quality.
Downloads
- Article PDF
- TEI XML Kaleidoscope (download in zip)* (Beta by AI)
- Lens* NISO JATS XML (Beta by AI)
- HTML Kaleidoscope* (Beta by AI)
- DBK XML Kaleidoscope (download in zip)* (Beta by AI)
- LaTeX pdf Kaleidoscope* (Beta by AI)
- EPUB Kaleidoscope* (Beta by AI)
- MD Kaleidoscope* (Beta by AI)
- FO Kaleidoscope* (Beta by AI)
- BIB Kaleidoscope* (Beta by AI)
- LaTeX Kaleidoscope* (Beta by AI)
How to Cite
References
M Abumandil, S Hassan (2016) Information quality and decision-making effectiveness: A study of banks in Palestine. 6(7), 127-132.
Mesut Akdere (2011) An analysis of decision-making process in organizations: Implications for quality management and systematic practice. 22(12), 1317-1330.
N Ashill, D Jobber (2013) The effects of experience on managerial decision-making uncertainty. 39(1), 81-110.
T Barnett (2001) Dimensions of moral intensity and ethical decision making: An empirical study. 31(5), 1038-1057.
Pierre Berthon, Michael Ewing, Li Hah (2005) Captivating company: dimensions of attractiveness in employer branding. 24(2), 151-172.
D Carlson, K Kacmar, L Wadsworth (2002) The impact of moral intensity dimensions on ethical decision making: Assessing the relevance of orientation. 15-30.
M Carpenter, J Westphal (2001) THE STRATEGIC CONTEXT OF EXTERNAL NETWORK TIES: EXAMINING THE IMPACT OF DIRECTOR APPOINTMENTS ON BOARD INVOLVEMENT IN STRATEGIC DECISION MAKING.. 44(4), 639-660.
M Cohen, J Etner, M Jeleva (2008) Dynamic decision making when risk perception depends on past experience. 64(2-3), 173-192.
James Courtney (2001) Decision making and knowledge management in inquiring organizations: toward a new decision-making paradigm for DSS. 31(1), 17-38.
C Dietrich (2012) Decision making: Factors that influence decision making, heuristics used, and decision outcomes. 2(2), 1-3.
R Donelan, S Walker, S Salek (2015) Factors influencing quality decision making: regulatory and pharmaceutical industry perspectives. 24(3), 319-328.
Lata Dyaram, T Kamalanabhan (2005) Unearthed: The Other Side of Group Cohesiveness. 10(3), 185-190.
S Elbanna, I Thanos, M Colak (2014) An exploratory study of the determinants of the quality of strategic decision implementation in Turkish industrial firms. 40(2), 27-46.
Bernhard Frey (2000) The Impact of Moral Intensity on Decision Making in a Business Context. 26(3), 181-195.
Johny Ghattas, Pnina Soffer, Mor Peleg (2014) Improving business process decision making based on past experience. 59, 93-107.
R Hastie, R Dawes (2010) Rational choice in an uncertain world: The psychology of judgment.
T Jones (1991) Ethical decision making by individuals in organizations: An issue-contingent model. 16(2), 366-395.
Ying-Feng Kuo, Chi-Ming Wu, Wei-Jaw Deng (2009) The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. 25(4), 887-896.
Terry Loe, Linda Ferrell, Phylis Mansfield (2000) A Review of Empirical Studies Assessing Ethical Decision Making in Business. 25(3), 185-204.
F Lunenburg (2010) The decision making process. 27(4), 1-12.
F Lunenburg (2011) Decision making in organizations. 15(1), 1-9.
Brian Mullen, Tara Anthony, Eduardo Salas, James Driskell (1994) Group Cohesiveness and Quality of Decision Making. 25(2), 189-204.
Oriana Negulescu, Elena Doval (2014) The Quality of Decision Making Process Related to Organizations' Effectiveness. 15, 858-863.
J Paolillo, S Vitell (2002) An empirical investigation of the influence of selected personal, organizational and moral intensity factors on ethical decision making. 35(1), 65-74.
L Pitt, D Nel (1990) The effects of group cohesiveness on decision performance in a simulated marketing environment. 21(1), 59-65.
Tom Postmes, Russell Spears, Sezgin Cihangir (2001) Quality of decision making and group norms.. 80(6), 918-930.
Lotte Scholten, Daan Van Knippenberg, Bernard Nijstad, Carsten De Dreu (2007) Motivated information processing and group decision-making: Effects of process accountability on information processing and decision quality. 43(4), 539-552.
L Scholten, D Van Knippenberg, B Nijstad, C De Dreu (2007) Motivated information processing and group decision-making: Effects of process accountability on information processing and decision quality. 43(4), 539-552.
H Simon (1944) Decision-making and administrative organization. 4(1), 16-30.
Anusorn Singhapakdi, Scott Vitell, Kenneth Kraft (1996) Moral intensity and ethical decision-making of marketing professionals. 36(3), 245-255.
Richard Spreng, Robert Mackoy (1996) An empirical examination of a model of perceived service quality and satisfaction. 72(2), 201-214.
Breda Sweeney, Fiona Costello (2009) Moral Intensity and Ethical Decision-making: An Empirical Examination of Undergraduate Accounting and Business Students. 18(1), 75-97.
Wouter Van Riel, Jeroen Langeveld, Paulien Herder, François Clemens (2016) The influence of information quality on decision-making for networked infrastructure management. 13(6), 696-708.
Zhilin Yang, Robin Peterson (2004) Customer perceived value, satisfaction, and loyalty: The role of switching costs. 21(10), 799-822.
Published
2019-02-09
Issue
Section
License
Copyright (c) 2019 Authors and Global Journals Private Limited
This work is licensed under a Creative Commons Attribution 4.0 International License.