Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Authors

  • Md. Zainal Abedin

Keywords:

s@ifur#x2019;s, tuition provider, customer expectations, customers satisfaction, customer perceptions, SERVQUAL-model

Abstract

Abstract not found

How to Cite

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs. (2015). Global Journal of Management and Business Research, 15(E3), 45-61. https://journalofbusiness.org/index.php/GJMBR/article/view/1726

References

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A Parasuraman, L Berry (2000) SERVAQUAL: A multiple item scale for measuring service quality and customer satisfaction.

A Valarie, Jo Mary, Bitner (2009) George D. Butler. Introduction to Community Recreation. Fourth edition. New York: McGraw Hill Inc., 1967. 612 pages. $8.50. 20(1), 63-63.

Zeithaml Website, V Parasuraman, A Berry, L (1990) Delivering quality service; Balancing customer perceptions and expectations.

A Parasuraman, Valarie Zeithaml, Leonard Berry (1988) SERVQUAL Instrument. 64(1), 12-40.

Reuben Baron, David Kenny (1986) The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.. 51(6), 1173-1182.

Bernd Stauss, Bernhard Weinlich (1995) Process‐oriented measurement of service quality. 31(1), 33-55.

T Strandvik, K Storbacka (1996) Managing relationship quality.

S@ifur's Archive: Course wise different prospectus of S@ifur's, Organizational Profile of S@ifur's; S@ifur's website.

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Published

2015-04-06

How to Cite

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs. (2015). Global Journal of Management and Business Research, 15(E3), 45-61. https://journalofbusiness.org/index.php/GJMBR/article/view/1726