Abstract

institutions MFIs This study also attempts to uncover the effect of microfinance institution specification banks or non-banks as a moderating variable in the association between intellectual capital and MFIs performance Out of 300 respondents only 156 managers answered the structured questionnaires that were sent out using the purposive sample technique The partial least square structural equation was used to analyze the research model in this study PLS-SEM The findings show that customer capital and structural capital have a favorable impact on MFI performance This influence however does not extend to the MFIs human and social capital Furthermore the research model can explain 59 9 of the significant variance in MFI performance This study contributes to the theoretical expansion of the resource-based view RBV in forecasting MFIs success The framework suggested in this study can be used as a reference to assist MFIs management in selecting relevant intellectual capital aspects to improve Malaysian MFIs