Automated Queue Management System

Authors

  • Md. Nasir Uddin

Keywords:

two different queue control systems, which have developed

Abstract

Automated queue management system is a system that helps service provider to manage customer in efficient way. The system can ease the customer flow management which is useful for manager of the service provider. The purpose of this project is to develop an Automated Queue Management System for organizing queuing system that can analyze the queue status and take decision which customer to be served first. This project focuses more on the banks queuing system, different queuing algorithm approaches which are used in banks to serve customer and the average waiting time. This queuing architecture model can switch between different scheduling algorithms according to the testing result i.e. the average waiting time by using two different queue control systems, which have developed. There are several process undergo, which control by Intel Galileo Microcontroller that is software-compatible with the Arduino software development environment. Finally, the systems have been tested under different conditions to evaluate its performance.

How to Cite

Automated Queue Management System. (2016). Global Journal of Management and Business Research, 16(1), 51-58. https://journalofbusiness.org/index.php/GJMBR/article/view/

References

S. Ahmed, K. Huda (2011) Automatic Queuing Model for Banking Applications. 2(7).

A. Allen (1990) Probability, Statistics and Queuing Theory with Compute Science Applications.

B. Goluby, R. Preston McAfeez (2011) Firms, Queues and Coffee Breaks: A Flow Model of Corporate Activity with Delays. 15, 59-89.

S. Gurumurthi, S. Benjaafar (2004) Modelling and Analysis of Flexibile Queuing Systems. https://doi.org/10.1002/nav.20020

Md Hossain, Md Hossain, Md Hossen, Md Rahman (2011) Design and development of microcontroller based electronic queue control systems.

Ger Koole, Avishai Mandelbaum (2002) Queueing Models of Call Centers: An Introduction. 113(1-4), 41-59. https://doi.org/10.1023/a:1020949626017

Olga Lustsik (2003) EBanking in Estonia: Reasons and Benefits of the Rapid Growth, University of Tartu. 3, 24-36. https://doi.org/10.2139/ssrn.460260

David Maister (2005) the psychology of Waiting Lines.

Asma Mobarek (2007) E-Banking Practices and Customer Satisfaction - A Case Study in Botswana. https://doi.org/10.2139/ssrn.1011112

Mohamad Fazli, Alias (2007) Front Desk Customer Service for Queue Management System.

Q-Matic AB (2008) an Introduction to Customer Flow Management, Version L1.5. 1.

Bose Sanjay (2002) an Introduction to Queuing Systems.

R. Tocci (2000) Digital Systems.

Willig (1999) A Short Introduction to Queuing Theory. 5-2.

No Zhang, Tay (2000) Discrete-event simulation of queuing systems.

Automated Queue Management System

Published

2016-01-15

How to Cite

Automated Queue Management System. (2016). Global Journal of Management and Business Research, 16(1), 51-58. https://journalofbusiness.org/index.php/GJMBR/article/view/