The Role of E-Governance in Administrative Efficiency and Combating Corruption: Case of Sri Lanka

Abstract

The role of information and communication technology (ICT) in serving as a mechanism to improve effective public service delivery, better transparency and combating corruption in developed and developing countries. This study examines the role of e-Governance in administrative efficiency and combating corruption, specifically Sri Lankan perspective. The main objective of this study is to analysis the present status and practical challenges between e-Governance, administrative efficiency and corruption in Sri Lanka. This study is a qualitative research and data were collected mainly from secondary sources. The challenges arise from lack of interpersonal and fully fledge computer users, absence of Good Will’ of politicians and bureaucrats, inadequately functioning e-Government infrastructure and implementation capacity, constantly changing political environment, failure ICT policies, lack of legal framework etc. But, the challenges can be changed by enchanting necessary actions like awareness program and proper training, strengthening mobile government, ensuring website information in major languages (English, Tamil and Sinhala), policy makers to ensure user friendly and congenial policy implementation, strengthening stakeholders and citizen feedback, strengthening the Public Private Partnership (PPP), citizen’s, who seen the country clean and corruption free, multi-pronged strategy etc. The results suggest that sufficiently demonstrates that e-Governance can be a very effective tool in improve administrative efficiency and combating or altogether abolished corruption.