Determinants of Service Quality Factors towards the Public Specialized Banks of Bangladesh
Keywords:
determinants, specialized banks, services, customer expectation, contented
Abstract
To make customer concerned with services and making long term relationship for the sustainable business organization there no time to compromise the expectation of customer and making available for. This study is related with the determinants of service quality factors concentrated on the specialized banks of Bangladesh. The empirically descriptive study has been conducted over the 75 respondents those are the customer of three specialized banks of Bangladesh. A well stuffed questionnaire was set to collect the primary data with considering each bank 25 respondents, it has been analyzed with taking the help of different statistical tools and encoding the data with Statistical Package for Social Sciences -SPSS (v-21).After Disseminating data it presents for the reader to make well perceive.
Downloads
- Article PDF
- TEI XML Kaleidoscope (download in zip)* (Beta by AI)
- Lens* NISO JATS XML (Beta by AI)
- HTML Kaleidoscope* (Beta by AI)
- DBK XML Kaleidoscope (download in zip)* (Beta by AI)
- LaTeX pdf Kaleidoscope* (Beta by AI)
- EPUB Kaleidoscope* (Beta by AI)
- MD Kaleidoscope* (Beta by AI)
- FO Kaleidoscope* (Beta by AI)
- BIB Kaleidoscope* (Beta by AI)
- LaTeX Kaleidoscope* (Beta by AI)
How to Cite
References
1. http://www.businessdictionary.com/
Vibhor Jain, Sonia Gupta, Smrita Jain (2012) Customer Perception on Service Quality in Banking Sector: With Special Reference to Indian Private Banks in Moradabad Region.
Md, Md Ashaduzzaman, Sheila Khan, Farhana (2012) User Satisfaction Review of Private Commercial Banks in Bangladesh.
Heryanto (2011) Effect of Service Quality on Customer Satisfaction with Bank Nagari,Main Branch Padang. 1(2).
S. Fatima, M. EdwardGnanadhas (2011) Impact of Service Quality in Commercial Banks on the Customer satisfaction: An Empirical Study. 1.
Jayaraman Munusamy, Chelliah, Shankar, Mun, HorWai (2010) Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia. 1.
B. Edvardsson, G. Larsson, S. Setterlind (1997) Internal Service Quality and the Psychosocial Work Environment: An Empirical Analysis of Conceptual Interrelatedness. 17(2), 252-263.
Roger Brooks, Ian Lings, Martina Botschen (1999) Internal Marketing and Customer Driven Wavefronts. 19(4), 49-67. https://doi.org/10.1080/02642069900000044
Adam Lindgreen, Roger Palmer, Joëlle Vanhamme, Joost Wouters (2006) A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships. 35(1), 57-71. https://doi.org/10.1016/j.indmarman.2005.08.008
Ian Chaston (1994) Internal Customer Management and Service Gaps within the UK Manufacturing Sector. 14(9), 45-56. https://doi.org/10.1108/01443579410066758
A. Parasuraman, V. Zeithaml, L. Berry (1988) SERVQUAL: A multi-item scalefor measuring consumer perceptions of the service quality. 64.
12. http://www.businessdictionary.com/definition/service-quality.html
13. https://en.wikipedia.org/wiki/Service_quality
14. https://en.wikipedia.org/wiki/Bangladesh_Bank
15. https://en.wikipedia.org/wiki/Ansar-VDP_Unnayan_Bank
16. https://en.wikipedia.org/wiki/Palli_Sanchay_Bank
17. https://en.wikipedia.org/wiki/Shimanto_Bank
an_Bank. https://en.wikipedia.org/wiki/Rajshahi_Krishi_Unnayan_Bank
19. https://en.wikipedia.org/wiki/Bangladesh_Krishi_Bank
cial. http://bankinfobd.com/banks/list_of_banks/Commercial
Published
2016-11-21
Issue
Section
License
Copyright (c) 2016 Authors and Global Journals Private Limited
This work is licensed under a Creative Commons Attribution 4.0 International License.