The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction

Prof. Sulieman Ibraheem Shelash Al-Hawary

Authors

Prof. Sulieman Ibraheem Shelash Al-Hawary

Keywords:

website design, reliability, responsiveness, security and privacy

Abstract

The aim of this study is to analyze the impact of the quality of e-government services dimensions including: website design, reliability, responsiveness, security and privacy, and the availability of information and ease of use that are provided by the Ministry of Interior of the United Arab Emirates in achieving customer satisfaction. To achieve the objectives of the study, data were collected through a questionnaire that was developed and distributed to an appropriate sample of beneficiaries of the services provided by the Ministry of Interior of the United Arab Emirates. Also, appropriate statistical methods in data analysis were used to test the hypotheses of this study. Based on the results of the statistical analysis, the study has reached a number of conclusions of which the most important was: the impact of a statistically significant dimensions of the quality of electronic services community provided by the Ministry of Interior of the United Arab Emirates in achieving the satisfaction of beneficiaries. Moreover; the study found an impact of each of the dimensions of quality electronic services provided by the Ministry of Interior of the United Arab Emirates at the abstract level on achieving customer satisfaction provided by (α≤ 0.05).

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The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction. (2016). Global Journal of Management and Business Research, 16(36), 1-11. https://journalofbusiness.org/index.php/GJMBR/article/view/

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Author Biography

Prof. Sulieman Ibraheem Shelash Al-Hawary

Sulieman Ibraheem Shelash Al-Hawary is an Associate Professor of Business Administration affiliated with the Department of Business Administration, Faculty of Finance and Business Administration at Al al-Bayt University. He has research interests that include Job Satisfaction and Organizational Behavior, E-Government and Public Services, as well as Organizational Behavior and Human Resource Management. He has published multiple research papers and is also involved in peer reviewing for the Global Journal of Management and Business Research.

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