Identification of Critical Success Factors for the Implementation of Supply Chain Management Information System through SEM Approach

Authors

  • Ravi Kiran

  • Manisha Seth

Keywords:

supply chain management information system; inter organizational system (IOS); ERP II; critical success factors (CSFs); and implementation

Abstract

Supply Chain Management Information System (SCMIS) in automobile industry has gained importance recently due to its ability to reduce cost and increase responsiveness in the supply chain. The system provides high quality, relevant and timely information that supports decision making. The implementation of this system is a complicated process with significant risk as huge amount of money and time is involved. A review of literature has revealed that the success in implementing SCMIS is not very encouraging. This study explored critical factors for the successful implementation of the system.

How to Cite

Identification of Critical Success Factors for the Implementation of Supply Chain Management Information System through SEM Approach. (2015). Global Journal of Management and Business Research, 15(24), 9-24. https://journalofbusiness.org/index.php/GJMBR/article/view/

References

Sue Abdinnour-Helm, Mark Lengnick-Hall, Cynthia Lengnick-Hall (2003) Pre-implementation attitudes and organizational readiness for implementing an Enterprise Resource Planning system. 146(2), 258-273. https://doi.org/10.1016/s0377-2217(02)00548-9

A. Aladwani (2002) An Integrated Performance Model Information Systems Projects. 19(1), 185-210. https://doi.org/10.1080/07421222.2002.11045709

R. Altekar (2005) Supply chain management: concepts and cases.

Umar Al-Turki (2011) An exploratory study of ERP implementation in Saudi Arabia. 22(4), 403-413. https://doi.org/10.1080/09537287.2010.491490

P. Bagchi, B. Ha, T. Skjoett-Larsen, L. Soerensen (2005) Supply chain integration: a European survey. International Journal of Logistics Management. 16(2), 275-294.

Marianne Bradford, Juan Florin (2003) Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. 4(3), 205-225. https://doi.org/10.1016/s1467-0895(03)00026-5

Joseph Bradley (2008) Management based critical success factors in the implementation of Enterprise Resource Planning systems. 9(3), 175-200. https://doi.org/10.1016/j.accinf.2008.04.001

D. Briolat, J. Pogman (2000) User involvement influence on project productivity in a rad environment: A quasi-experiment.

Jian Cai, Xiangdong Liu, Zhihui Xiao, Jin Liu (2009) Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment. 46(2), 512-521. https://doi.org/10.1016/j.dss.2008.09.004

C. Chan, H. Lee (2005) Successful Strategies in Supply Chain Management. https://doi.org/10.4018/978-1-59140-303-6

S. Chopra, P. Miendl (2005) Defining Supply Chain Management. 11-22.

C. Craighead, J. Patterson, P. Roth, A. Segars (2006) Enabling the benefits of Supply Chain Management Systems: an empirical study of Electronic Data Interchange (EDI) in manufacturing. 44(1), 135-157. https://doi.org/10.1080/00207540500161019

T. Davenport (2000) Mission Critical: Realizing the Promise of Enterprise Systems.

T. Davenport (1998) Putting the enterprise into the enterprise system.

S. Dezdar, S. Ainin (2011) Critical success factors for ERP implementation: insights from a Middle-Eastern country. 10(6), 798-808.

Shahin Dezdar, Ainin Sulaiman (2009) Successful enterprise resource planning implementation: taxonomy of critical factors. 109(8), 1037-1052. https://doi.org/10.1108/02635570910991283

Edward Duplaga, Marzie Astani (2003) Implementing ERP in Manufacturing. 20(3), 68-75. https://doi.org/10.1201/1078/43205.20.3.20030601/43075.8

F. Fui-Hoon Nah, K. Zuckweiler, J. Lee-Shang Lau (2003) ERP implementation: chief information officers' perceptions of Critical success factors. 16(1), 5-22.

Vishal Gaur, Avi Giloni, Sridhar Seshadri (2005) Information Sharing in a Supply Chain Under ARMA Demand. 51(6), 961-969. https://doi.org/10.1287/mnsc.1050.0385

D. Gefen, C. Ridings (2002) Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory. 19(1), 47-70.

A. Gunasekaran, K. Lai, T. Edwincheng (2008) Responsive supply chain: A competitive strategy in a networked economy☆. 36(4), 549-564. https://doi.org/10.1016/j.omega.2006.12.002

A. Gunasekaran, E. Ngai (2004) Information systems in supply chain integration and management. 159(2), 269-295. https://doi.org/10.1016/j.ejor.2003.08.016

C. Holland, B. Light (1999) A critical success factors model for ERP implementation. 1, 273-297.

Kyung-Kwon Hong, Young-Gul Kim (2002) The critical success factors for ERP implementation: an organizational fit perspective. 40(1), 25-40. https://doi.org/10.1016/s0378-7206(01)00134-3

Li-Ling Hsu, Chao-Min Chiu, Jason Chen, Chin-Cheng Liu (2009) The impacts of supply chain management systems on information sharing and integrated-performance. 28(3), 101-121. https://doi.org/10.3233/hsm-2009-0701

Pernille Kræmmergaard, Jeremy Rose (2002) Managerial Competences for ERP Journeys. 4(2), 199-211. https://doi.org/10.1023/a:1016054904008

Vinod Kumar, Bharat Maheshwari, Uma Kumar (2003) An investigation of critical management issues in ERP implementation: emperical evidence from Canadian organizations. 23(10), 793-807. https://doi.org/10.1016/s0166-4972(02)00015-9

Dorothy Leidner, Timothy Kayworth (2006) Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1. 30(2), 357-399. https://doi.org/10.2307/25148735

Gang Li, Hongjiao Yang, Linyan Sun, Amrik Sohal (2009) The impact of IT implementation on supply chain integration and performance. 120(1), 125-138. https://doi.org/10.1016/j.ijpe.2008.07.017

Suhong Li, Binshan Lin (2006) Accessing information sharing and information quality in supply chain management. 42(3), 1641-1656. https://doi.org/10.1016/j.dss.2006.02.011

A. Liu, P. Seddon (2009) Understanding how project Critical success factors affect organizational benefits from enterprise systems. 15(5), 716-743.

Vincent Mabert, Ashok Soni, M. Venkataramanan (2003) Enterprise resource planning: Managing the implementation process. 146(2), 302-314. https://doi.org/10.1016/s0377-2217(02)00551-9

Purnendu Mandal, A. Gunasekaran (2003) Issues in implementing ERP: A case study. 146(2), 274-283. https://doi.org/10.1016/s0377-2217(02)00549-0

A. Marwah, G. Thakar, R. Gupta (2012) Determinants of Supply Chain Performance in the Indian Manufacturing Organizations (Proposed Conceptual Model).

P. Mihók, T. Frank (2007) Trust within the established inter-organizational information sharing system. In Managing Worldwide Operations and Communications with Information Technology, Proc. 19.

Jaideep Motwani, Asli Akbulut, Zubair Mohamed, Charles Greene (2008) Organisational factors for successful implementation of ERP systems. 3(2), 158. https://doi.org/10.1504/ijbis.2008.016584

F. Nah, J. Lau, J. Kuang (2001) Critical factors for successful implementation of enterprise systems. 7(3), 285-296.

Concha Neeley (2006) Connective Technology Adoption in the Supply Chain: The Role of Organizational, Interorganizational and Technology-Related Factors. https://doi.org/10.12794/metadc5217

E. Ngai, T. Cheng, S. Ho (2004) Critical success factors of web-based supply-chain management systems: an exploratory study.Production Planning & Control. 15(6), 622-630. https://doi.org/10.1080/09537280412331283928

E. Ngai, C. Law, F. Wat (2008) Examining the critical success factors in the adoption of enterprise resource planning. 59(6), 548-564. https://doi.org/10.1016/j.compind.2007.12.001

Guo Peng, Miguel Nunes (2010) Barriers to the successful exploitation of ERP systems in Chinese state-owned enterprises. 4(5/6), 596. https://doi.org/10.1504/ijbsr.2010.035077

Stacie Petter, William DeLone, Ephraim McLean (2008) Measuring information systems success: models, dimensions, measures, and interrelationships. 17(3), 236-263. https://doi.org/10.1057/ejis.2008.15

G. Premkumar (2000) Interorganization Systems and Supply Chain Management: An Information Processing Perspective. 17(3), 1-14.

G. Premkumar, K. Ramamurthy (1995) The Role of Interorganizational and Organizational Factors on the Decision Mode for Adoption of Interorganizational Systems*. 26(3), 303-336. https://doi.org/10.1111/j.1540-5915.1995.tb01431.x

Pauline Ratnasingam (2005) Trust in inter-organizational exchanges: a case study in business to business electronic commerce. 39(3), 525-544. https://doi.org/10.1016/j.dss.2003.12.005

Suprateek Sarker, Allen Lee (2003) Using a case study to test the role of three key social enablers in ERP implementation. 40(8), 813-829. https://doi.org/10.1016/s0378-7206(02)00103-9

L. Singh, S. Singh, N. Pereira (2010) Human risk factors in post-implementation phase of ERP in SMEs in India. 1-11.

Khalid Soliman, Brian Janz (2004) An exploratory study to identify the critical factors affecting the decision to establish Internet-based interorganizational information systems. 41(6), 697-706. https://doi.org/10.1016/j.im.2003.06.001

C. Stefanou (1999) Supply Chain Management and Organizational Key Factors for Successful Implementation of ERP (ERP) Systems. 276.

Jeff Stratman, Aleda Roth (2002) Enterprise Resource Planning (ERP) Competence Constructs: Two‐Stage Multi‐Item Scale Development and Validation*. 33(4), 601-628. https://doi.org/10.1111/j.1540-5915.2002.tb01658.x

H. Syed Iftikhar, Shabbir Shah, Hassan (2008) Critical success factors in ERP Implementation in.

Pakistan, MS (SE) Thesis.

Elisabeth Umble, Ronald Haft, M. Umble (2003) Enterprise resource planning: Implementation procedures and critical success factors. 146(2), 241-257. https://doi.org/10.1016/s0377-2217(02)00547-7

A. Van Veenstra, B. Klievink, M. Janssen (2009) Avoiding management of resistances during IT pre-implementation phase: A longitudinal research in a high tech corporation.

Jacques Verville, Ramaraj Palanisamy, Christine Bernadas, Alannah Halingten (2007) ERP Acquisition Planning: A Critical Dimension for Making the Right Choice. 40(1), 45-63. https://doi.org/10.1016/j.lrp.2007.02.002

S. Wee (2000) Juggling toward ERP success: keep key success factors high. 1-5.

Chun-Chin Wei, Liang-Tu Che (2008) Developing Supply Chain Management System Evaluation Attributes Based on the Supply Chain Strategy. 95.

H. Xu, J. Nord, N. Brown, G. Nord (2002) Data quality issues in implementing an ERP. 102(1), 47-58. https://doi.org/10.1108/02635570210414668

Yuliang Yao, Jonathan Palmer, Martin Dresner (2007) An interorganizational perspective on the use of electronically-enabled supply chains. 43(3), 884-896. https://doi.org/10.1016/j.dss.2007.01.002

Zhe Zhang, Matthew Lee, Pei Huang, Liang Zhang, Xiaoyuan Huang (2005) A framework of ERP systems implementation success in China: An empirical study.International Journal of Production Economics. 98(1), 56-80. https://doi.org/10.1016/j.ijpe.2004.09.004

K. Zhang, A. Lee, Z. Zhang (2003) Critical success factors of ERP Systems Implementation Success in China. 61-75.

Identification of Critical Success Factors for the Implementation of Supply Chain Management Information System through SEM Approach

Published

2015-06-03

How to Cite

Identification of Critical Success Factors for the Implementation of Supply Chain Management Information System through SEM Approach. (2015). Global Journal of Management and Business Research, 15(24), 9-24. https://journalofbusiness.org/index.php/GJMBR/article/view/