Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.
Keywords:
s@ifur#x2019;s, tuition provider, customer expectations, customers satisfaction, customer perceptions, SERVQUAL-model
Abstract
Abstract not found
Downloads
- Article PDF
- TEI XML Kaleidoscope (download in zip)* (Beta by AI)
- Lens* NISO JATS XML (Beta by AI)
- HTML Kaleidoscope* (Beta by AI)
- DBK XML Kaleidoscope (download in zip)* (Beta by AI)
- LaTeX pdf Kaleidoscope* (Beta by AI)
- EPUB Kaleidoscope* (Beta by AI)
- MD Kaleidoscope* (Beta by AI)
- FO Kaleidoscope* (Beta by AI)
- BIB Kaleidoscope* (Beta by AI)
- LaTeX Kaleidoscope* (Beta by AI)
How to Cite
References
C. Lovelock, J. Wirtz (2007) Service Marketing Sixth Edition: Copyright by Pearson Education International.
P. Kotler, G. Armstrong (2010) Principle of Marketing 13 Edition: Copyright by Pearson Education International.
M. Islam (2011) Research Methods, Second Edition: Published by Mullick & Brothers, Dhaka New Market, Bangladesh.
A. Parasuraman, L. Berry (2000) SERVAQUAL: A multiple item scale for measuring service quality and customer satisfaction. 2.
A. Valarie, Jo Mary, Bitner (2009) International Edition 2006.- Service Marketing. 20.
Zeithaml Website, V. Parasuraman, A. Berry, L. (1990) Delivering quality service: balancing customer perceptions and expectations.
A. MA. Parasuraman, V. Zeithaml, L. Berry (1988) SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality. 64(1), 12-40.
R. Baron, D. Kenny (1986) The moderator-mediator variable distinction in social psychological research. 51, 1173-1182. http://www.emeraldgrouppublishing.com/-authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf
B. Stauss, B. Weinlich (1995) Processoriented measurement of service quality by applying the sequential incident technique. http://www.emeraldgrouppublishing.com/authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf
T. Strandvik, K. Storbacka (1996) Managing relationship quality. http://www.-emeraldgrouppublishing.com/authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf
S@ifur s Archive: Course wise different prospectus of S@ifur. http://www.saifurs.organdwww.saifurs.com.sg
Published
2015-03-04
Issue
Section
License
Copyright (c) 2015 Authors and Global Journals Private Limited

This work is licensed under a Creative Commons Attribution 4.0 International License.