Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Authors

  • Md. Zainal Abedin

Keywords:

s@ifur#x2019;s, tuition provider, customer expectations, customers satisfaction, customer perceptions, SERVQUAL-model

Abstract

Abstract not found

How to Cite

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs. (2015). Global Journal of Management and Business Research, 15(9), 45-61. https://journalofbusiness.org/index.php/GJMBR/article/view/

Author Biography

Md. Zainal Abedin

Md. Zainal Abedin is a Senior Lecturer in the Department of Business Administration at the World University of Bangladesh. He has authored multiple research papers related to marketing, advertising, and service quality studies in Bangladesh. He holds the degrees MSS, MBA, and BBA from Dhaka University.

References

C. Lovelock, J. Wirtz (2007) Service Marketing Sixth Edition: Copyright by Pearson Education International.

P. Kotler, G. Armstrong (2010) Principle of Marketing 13 Edition: Copyright by Pearson Education International.

M. Islam (2011) Research Methods, Second Edition: Published by Mullick & Brothers, Dhaka New Market, Bangladesh.

A. Parasuraman, L. Berry (2000) SERVAQUAL: A multiple item scale for measuring service quality and customer satisfaction. 2.

A. Valarie, Jo Mary, Bitner (2009) International Edition 2006.- Service Marketing. 20.

Zeithaml Website, V. Parasuraman, A. Berry, L. (1990) Delivering quality service: balancing customer perceptions and expectations.

A. MA. Parasuraman, V. Zeithaml, L. Berry (1988) SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality. 64(1), 12-40.

R. Baron, D. Kenny (1986) The moderator-mediator variable distinction in social psychological research. 51, 1173-1182. http://www.emeraldgrouppublishing.com/-authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf

B. Stauss, B. Weinlich (1995) Processoriented measurement of service quality by applying the sequential incident technique. http://www.emeraldgrouppublishing.com/authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf

T. Strandvik, K. Storbacka (1996) Managing relationship quality. http://www.-emeraldgrouppublishing.com/authors/guides/write/harvard.htm?part=2#sthash.4Kisg5c9.dpuf

S@ifur s Archive: Course wise different prospectus of S@ifur. http://www.saifurs.organdwww.saifurs.com.sg

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Published

2015-03-04

How to Cite

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs. (2015). Global Journal of Management and Business Research, 15(9), 45-61. https://journalofbusiness.org/index.php/GJMBR/article/view/