Automated Teller Machine usage and Customers Satisfaction in Nigeria
Keywords:
ATM, bank, customers#x2019; satisfaction, nigeria
Abstract
This paper endeavors to investigate ATM Usage and Customers' Satisfaction in Nigeria. It was discovered that despite the increasing number of ATM installations in Nigeria. Customers' needs are not satisfactorily met as customers are always seen on queue in large numbers at various ATM designated centers as well as poor service delivery of some of these machine. The research engages comparative analysis of three banks in Ogun State, Metropolis of Nigeria viz-aviz First Bank, Guaranty Trust Bank and Skye Bank. However, questionnaires were distributed to the respondents. A total of 200 respondents answered the questionnaire cutting across the three banks, the chi-square statistical tool was used to analyze the data and the results showed a positive and significant relationship between ATM Usage and Customers' Satisfaction.
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References
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Published
2014-05-26
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