Muhammed Zakir Hossain, Sayaka Zaman. Statistical Process Control (SPC) as a Tool for Measuring Customer Dissatisfaction Level and Service Process Improvement. GJMBR [Internet]. 2019 Mar. 15 [cited 2024 Apr. 28];19(A3):29-36. Available from: https://journalofbusiness.org/index.php/GJMBR/article/view/2708