“E-Banking Service Quality and its Impact on Customer Satisfaction in State Owned Banks in East Gojjam Zone; Ethiopia”, GJMBR, vol. 16, no. B8, pp. 25–35, Feb. 2017, Accessed: Sep. 02, 2026. [Online]. Available: https://journalofbusiness.org/index.php/GJMBR/article/view/2111