Seid Hussen Ali (2016) “The Influence of Customer Relationship Marketing on Customer Loyalty (Case of selected CBE,inJimma Zone)”, Global Journal of Management and Business Research, 16(E5), pp. 11–21. Available at: https://journalofbusiness.org/index.php/GJMBR/article/view/2143 (Accessed: 6 May 2024).