JANAINA PIANA; FERNANDA CAVICCHIOLI ZOLA; ALINE TOMELERI DA COSTA; GABRIEL SECCO PAZ; DAIANE MARIA DE GENARO CHIROLI. Innovative Multicriteria Approach to Business Process Management Maturity in the Public Sector. Global Journal of Management and Business Research, [S. l.], v. 23, n. A10, p. 55–72, 2023. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/102896. Acesso em: 20 may. 2024.