SAMEH TEBOURBI; ROMDHANE KHEMAKHEM. The Adoption of e-CRM System in Service Firms: Creation of a Measurement Scale. Global Journal of Management and Business Research, [S. l.], v. 21, n. E2, p. 33–47, 2021. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/3386. Acesso em: 4 may. 2024.