DR. SIVESAN. Factor Analysis of Perceived Service Quality of Hospitality Industry in Jaffna District: An Application of Servqual Model. Global Journal of Management and Business Research, [S. l.], v. 20, n. G4, p. 37–43, 2020. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/3212. Acesso em: 4 may. 2024.