IMAN RABAH. Total Quality Management in Higher Education: Defenders, Opponents, and Attempts for Modifications. Global Journal of Management and Business Research, [S. l.], v. 15, n. A11, p. 67–82, 2015. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/1800. Acesso em: 4 may. 2024.