MUHAMMED ZAKIR HOSSAIN; SAYAKA ZAMAN. Statistical Process Control (SPC) as a Tool for Measuring Customer Dissatisfaction Level and Service Process Improvement. Global Journal of Management and Business Research, [S. l.], v. 19, n. A3, p. 29–36, 2019. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/2708. Acesso em: 28 apr. 2024.