GAJENDRA SHARMA. Service Quality, Satisfaction and Loyalty on Online Marketing: An Empirical Investigation. Global Journal of Management and Business Research, [S. l.], v. 17, n. E2, p. 57–66, 2017. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/2320. Acesso em: 17 may. 2024.