ANWAR HASAN ABDULLAH OTHMAN. Components of Customer Retention Strategy in Mobile Telephone Industry in Malaysia: Structural Equation Modeling (Sem). Global Journal of Management and Business Research, [S. l.], v. 15, n. E3, p. 19–27, 2015. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/1723. Acesso em: 2 may. 2024.