Service Quality and Customer Satisfaction in Banking Sector during COVID-19 #x2013; An Empirical Analysis of Sri Lanka. Global Journal of Management and Business Research, [S. l.], v. 20, n. B11, p. 23–29, 2020. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/102006. Acesso em: 2 sep. 2026.