The Influence of Customer Value Chain Analysis on Customer Satisfaction. A Case of Banking in the Emerging Country. Global Journal of Management and Business Research, [S. l.], v. 19, n. E3, p. 29–42, 2019. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/2756. Acesso em: 2 sep. 2026.