Impact of Electronic Customer Relationship Management on Customers Satisfaction of the Five Stars Hotels in Kuwait. Global Journal of Management and Business Research, [S. l.], v. 18, n. E5, p. 1–10, 2018. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/2537. Acesso em: 2 sep. 2026.