E-Banking Service Quality and its Impact on Customer Satisfaction in State Owned Banks in East Gojjam Zone; Ethiopia. Global Journal of Management and Business Research, [S. l.], v. 16, n. B8, p. 25–35, 2016. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/2111. Acesso em: 25 apr. 2026.