The Influence of Customer Relationship Marketing on Customer Loyalty (Case of selected CBE,inJimma Zone). Global Journal of Management and Business Research, [S. l.], v. 16, n. 33, p. 11–21, 2016. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/. Acesso em: 18 oct. 2026.